Refund, Return & Cancellation Policy

Last Updated: May 2026

At RB Oil Mills, we take pride in delivering premium quality organic cold-pressed oils directly to your doorstep. Your satisfaction is our priority. Please read our returns, refund, and cancellation policy carefully before placing an order.

1. Our Return Policy

Returns are only accepted under the following circumstances:

• The product was received in a physically damaged condition — including broken seals, leaking packaging, cracked containers, or crushed bottles. Damage must be reported within 48 hours of delivery with clear photographic evidence.
• The product received is different from what was ordered. Please report within 48 hours of delivery with photographic evidence.
• Unopened and unused products in their original sealed packaging may be returned within 30 days of delivery for any reason.

For all approved returns, return shipping charges will be borne by RB Oil Mills. A full refund will be processed within 5–7 business days.

2. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Opened or used products.
• Products with a broken seal (unless damaged in transit).
• Products returned without prior approval from our team.
• Damage reported after 48 hours of delivery.
• Orders where the delivery address provided by the customer was incorrect.

3. Order Cancellation Policy

• Before dispatch: You may cancel your order within 12 hours of placing it by contacting us at [email protected] or calling +91 95666 28399. If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method within 5–7 business days.
• After dispatch: Once an order has been dispatched, it cannot be cancelled. You may refuse delivery at the door, in which case the order will be returned to us. Upon receipt of the returned shipment, we will issue a full refund.
• Custom or bulk orders: Cancellations are not accepted for custom or bulk orders once confirmed and processed.

4. Product Never Arrived

If your order has not arrived within 10 business days of the estimated delivery date, please contact us immediately at [email protected] with your order number. We will:

• Initiate a trace investigation with the courier partner on your behalf.
• Provide a resolution within 3–5 business days of raising the complaint.
• Offer either a full replacement shipment or a complete refund to your original payment method if the order is confirmed lost.

5. Wrong Item Received

If you receive an item different from what you ordered, please follow these steps:

• Contact us within 48 hours of delivery at [email protected] or +91 95666 28399.
• Share your order number and clear photographs of the item received along with its packaging and label.
• Do not open or use the wrong item — keep it in its original condition.
• Once verified, we will dispatch the correct item at no additional cost or issue a full refund, whichever you prefer. Return shipping will be arranged at no cost to you.

6. How to Report a Damaged Product

If you receive a damaged product, please follow these steps:

• Step 1: Contact us within 48 hours of delivery.
• Step 2: Email us at [email protected] or call +91 95666 28399.
• Step 3: Share your order number and clear photographs of the damaged product and packaging.
• Step 4: Our team will verify and respond within 2 business days with further instructions.

7. Refunds

Once a claim is verified and approved, we will offer one of the following resolutions:

• A full replacement of the product at no additional cost, or
• A full refund to your original payment method within 5–7 business days.

Please note that your bank or payment provider may take additional time to reflect the refund in your account. RB Oil Mills will not be responsible for delays caused by banking institutions.

8. Courier & Shipping Partners

We ship all orders through our trusted courier partners:

• ST Courier
• DTDC
• RIVIGO

If the product is damaged due to courier mishandling, please retain the original packaging and inform us immediately. We will take up the matter with the respective courier partner on your behalf.

9. Return Shipping

For all approved returns, RB Oil Mills will bear the return shipping charges. We will provide you with a prepaid return label or arrange for a pickup through our courier partners. Please do not ship the product back without prior authorization from our team — unauthorized returns will not be processed.

10. Exchanges

We do not offer product exchanges at this time. In all eligible cases, we will either replace the exact product or issue a full refund.

11. Contact Us

For any queries related to returns, refunds, cancellations, or damaged products, please reach out to us:

RB OIL MILLS SF No: 186/3, Kulathupudhur, Andipalayam, Tiruppur, Tamil Nadu 641687. Phone: +91 95666 28399 Email: [email protected] Website: www.rboilmills.com Response Time: Within 2 business days